Frequently Asked Questions - Technical Support
Support
If you are having problems with your connection, please contact us on 1300 4 OCEAN (1300 462 326) or at support@oceanbroadband.net.
- How do I configure my email?
- Your Ocean Broadband account comes with access to webmail. Using your username and password you can log into the webmail portal found on our home page. If you prefer to use an email client ie: Microsoft Outlook, information and steps to configure your email can be found on our e-mail help page.
- Why can't I log into my webmail account?
- When logging into the webmail portal on our home page you will need to enter your full email address (ie: support@oceanbroadband.net) and password supplied to you on setup of your email account.
- Can more than one computer share the connection?
- Do I need to use a router with Ocean Broadband's service?
- No. However, you may choose to use a router to connect multiple computers or to create a Wi-Fi network within your home.
- What kind of router works with my Ocean Broadband connection?
- There are many different types of routers that you could use. Your internet connection comes through an ethernet cable. You will need a standard router that can recieve input via an ethernet port.
- What are the Peak and Off Peak Hours?
- Peak Time is 7am to Midnight. Off Peak is Midnight to 7am. (Western Standard Time)
- How do i check my usage?
- Currently to check your usage you will need to get a usage link provided by Technical Support. You can request this link via email (support@oceanbroadband.net) or contact 1300 462 326 and ask one of our Technical Support Representatives to email your usage link to a nominated email address. This link consists of your usage breakdown for the current month and your reset date.
- What happens when my usage exceeds my allocated quota?
- When your usage exceeds your allocated quota there will not be excess charges applied to your account. Your connection will be shaped (slowed down) to 72kbps, which is similar to dialup speeds and will be reinstated to your full connection speed on your reset date. If you exceed your allocated quota only in your peak period you will only be shaped during the peak hours, your connection will remain unshaped for the off peak hours. Vica Versa if you exceed your allocated quota only in your off peak period you will only be shaped during the off peak hours and your connection will remain unshaped for the peak hours.
Your Question Not Listed?
Email your Request to: faq@oceanbroadband.net
Note: This email does not get checked daily, for an immediate response to your enquiry please contact the relevant department, contact details can be found here.